The owner of the online store (hereinafter referred to as the online store) is OrientalFoods OÜ (registry code 16245838), located at Tüve 15, Tallinn.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping cart to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Due to the length of time that the goods dispatched spend in transit, we do not recommend the ordering of perishable (chilled/frozen) goods via package automate delivery. We recommend only by local pickup or “door to door” delivery. If the purchaser still decides to order it via package automate delivery, it is on the purchaser’s own risk.


Goods are shipped to all over Estonia, Latvia and Lithuania.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

Available shipping methods are via package automate (Omniva or Itella SmartPost) or pick-up from the address Tüve 15, Tallinn.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

Any date or time period for delivery (e.g., 24hr) should be considered for guidance only (as delivery times are not guaranteed by the couriers), and not forming any part of a guarantee. OrientalFoods OÜ accepts no responsibility for loss or inconvenience caused as a result of delays in deliveries by us or our suppliers and are unable to refund delivery charges in cases of late/delayed delivery. Orders cancelled or deliveries refused due to late/delayed delivery will be treated as described in the Cancellation/Returns paragraphs below.

All products are sent by courier, upon delivery of the goods, the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise. Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details. Parcels to non-European country destinations will be addressed exactly as on the customer order. Confirmation of dispatch and tracking details will be sent by email or text message to the recipient of the parcel, and the recipient should monitor the tracking information supplied on the courier’s website and advise us if goods have still not been delivered 24 hours after the stated delivery time in the message. It is the recipient’s responsibility to ensure that the parcel can be received or left in a safe location. Unsuccessful delivery attempts may result in packages being taken to a local Post office Access Point for customer collection. Packages will remain in the Access Point for seven days, after which they will be returned to us. Packages returned to us due to non-collection from an Access Point (for whatever reason) will be elligible for a refund of all non-perishable goods within, less the return-to-sender fee charge. will not be liable for damage to, or deterioration of goods due to long transit or unable to pick up in package automate for whatever reasons.

During periods of extreme weather (snow, flooding etc.), or other major national/international disruptions, deliveries are likely to be (in some cases, severely) delayed. Delays may continue after conditions have returned to normal, due to backlogs at couriers’ depots. During such periods we will place an advisory notice in a prominent position on our Homepage. Perishable (fresh/frozen) goods are ordered during such periods at customer’s own risk.


You will inspect any products immediately upon receipt and you will be deemed to have accepted the products unless, during the period which commences on the day the contract between us comes into existence and ends on the expiry of fourteen days beginning on the day after delivery of the products, you notify us, in accordance with the provisions of the Cancellation paragraph below, that the products are rejected or that you wish to cancel. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection or cancellation at a later date. Any shortages, errors, damage or breakages MUST be reported within 24 hours. The packing of all orders is recorded by CCTV. Reports of errors, damage or breakage must be accompanied by photographs (one image per product), emailed to enquiries Your statutory customer rights are not affected.


You have the right to cancel your contract with us at any time during the period which commences on the day that we dispatch your goods and ends on the expiry of fourteen days beginning on the day after the date of delivery of the products. Please note that standard cancellation conditions will apply regardless of the reason for cancellation – this includes packages rejected at the time of delivery. Upon return of the goods to us, a refund of the purchase price of non-perishable goods will be made to the original payment card, less a Return Delivery Charge (see Returns below) if applicable, within seven days. Please note that perishable (fresh or frozen) goods are not refundable in the event of order cancellation.


If products are to be rejected or your order is to be cancelled pursuant to the Acceptance and Cancellation paragraphs above, you will comply with the returns procedure as set out in this Returns section. In such circumstances we will accept any returned products provided they are in a re-saleable condition. Please make sure that you contact us before returning/rejecting any item. Any item returned without our knowledge may not be refunded and may be subject to a Return Delivery Charge.

For goods dispatched but not yet delivered, or for goods to be rejected at the time of delivery you will contact us by telephone or email at the address or number (as the case may be), set out in the Contact Us section of this site, with details of your original order number. Refunds for goods returned in these circumstances will be subject to the cost of the Return Delivery Charge.

Goods already delivered may be returned to us us via your local Post Office or your own courier. Please note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method. You are responsible for all return delivery charges. Upon receipt of non-perishable goods in a resalable condition, a full refund of the purchase price will be credited to your credit/debit card.

Faulty/damaged non-perishable products which are to be returned must be returned before the refund can be issued. When the return arrives back at our office it will be assessed, should it be concluded that the products are faulty/unfit for consumption, the return delivery charge and purchase cost will be refunded.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.